FAQs & Troubleshooting
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130 Results
- 1Suddenly my print server stopped printing.
- 2My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 3How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 4How do I reset network setting?
- 5When I print a long label or many labels continuously, printing suddenly stops.
- 6How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8How do I install/change the RD roll?
- 9P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 10Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 11How do I transfer label or slip templates?
- 12How do I connect RJ printer to my computer?
- 13I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 14Where can I find my Brother printer's serial number?
- 15How to connect to a DC power outlet (Optional)
- 16How to charge the rechargeable Li-ion battery
- 17How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 18How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 19(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 20How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 21How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 22How to open the Devices and Printers window
- 23The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 24I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 25How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27What iOS mobile application can I use?
- 28How to install the rechargeable Li-ion Battery (Optional)
- 29How can I install the printer driver only? (for Windows)
- 30Printing is not possible. (USB connection)
- 31The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 32The printer automatically turns off when not used for a while.
- 33How do I install the Software for wireless network environment using the installer CD-ROM and temporarily using a USB cable?
- 34(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 35How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 37I cannot communicate with the printer during installation. (Communication error message is displayed.)
- 38(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 39The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 40The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 41What Android™ mobile application can I use?
- 42Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 43I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 44How to share your printer in Windows 7 in a network-shared environment.
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46A communication error occurs when printing via serial cable (RS-232C).
- 47How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 48The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 49Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 50What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)