FAQs & Troubleshooting
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118 Results
- 1How do I transfer label or slip templates?
- 2How to open the Devices and Printers window
- 3What Android™ mobile application can I use?
- 4How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 5How do I connect RJ printer to my computer?
- 6Where can I find my Brother printer's serial number?
- 7How to identify the printer's firmware version
- 8Can I directly operate my printer from a self-developed application software and print a label?
- 9How to identify your Operating System (OS) for Windows or Mac
- 10A communication error occurs when printing via serial cable (RS-232C).
- 11How to charge the rechargeable Li-ion battery
- 12How to install the rechargeable Li-ion Battery (Optional)
- 13Wi-Fi® indicator is lit in blue but the printer cannot communicate with other devices via Wi-Fi.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15The printer cannot communicate with other devices via Wi-Fi® or Bluetooth®.
- 16The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 17The print result is blurred/white lines appear on my prints, or the print result is too dark to read and sometimes the paper cannot be fed correctly. What should I do?
- 18Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 19I connected multiple printers of the same model to one computer but can only print from one of them.
- 20How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 21How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 22The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24What iOS mobile application can I use?
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26How to share your printer in Windows 7 in a network-shared environment.
- 27What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 28How to connect to an AC power outlet (Optional)
- 29How can I install the printer driver only? (for Windows)
- 30How to install Brother software on a computer not connected to the Internet
- 31The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 32How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 33How to use the RJ Utility (for Windows)
- 34How do I connect the printer to my computer via Wi-Fi®?
- 35Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 36The printed result does not appear as expected.
- 37How to delete the registry information and files related to the printer driver
- 38How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 39How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 40How can I change the IP address in order to use the product in a different network environment?
- 41How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 42Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 43My printer has suddenly stopped printing.
- 44How can I connect the printer to my mobile device via Wi-Fi®?
- 45Error messages do not appear when using the USB connection of my printer.
- 46What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 47My format is reset to default once my label has been printed when running the Excel Add-In. (P-touch Editor 5.x for Windows)
- 48How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 49The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 50I cannot communicate with the printer during installation. (Communication error message is displayed.)