FAQs & Troubleshooting
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120 Results
- 1A communication error occurs when printing via serial cable (RS-232C).
- 2What Android™ mobile application can I use?
- 3How do I connect RJ printer to my computer?
- 4Printing is not possible. (USB connection)
- 5How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 6How do I transfer label or slip templates?
- 7I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 8Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 11How can I install the printer driver only? (for Windows)
- 12(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 13How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 14When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 15I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 16How do I transfer templates or other data from the computer to the printer?
- 17How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 18Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 21How to identify the printer's firmware version
- 22"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 23The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 24The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 25How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 26How to identify your Operating System (OS) for Windows or Mac
- 27How do I install/change the RD roll?
- 28When I print a long label or many labels continuously, printing suddenly stops.
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 31How to charge the rechargeable Li-ion battery
- 32How to install the rechargeable Li-ion Battery (Optional)
- 33How to connect to an AC power outlet (Optional)
- 34Will my printer automatically turn itself off?
- 35I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 36How to open the Devices and Printers window
- 37The printer automatically turns off when not used for a while.
- 38The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 39Can I directly operate my printer from a self-developed application software and print a label?
- 40Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 41The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 42How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 43When I print many continuous labels, part of the label data is printed twice.
- 44(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 45The print quality is poor, and the image is too light or dark.
- 46How to delete the registry information and files related to the printer driver
- 47How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 48The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 49(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 50The driver downloaded from the website cannot be installed.