FAQs & Troubleshooting
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143 Results
- 1How do I connect RJ printer to my computer?
- 2P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 3Where can I find my Brother printer's serial number?
- 4What Android™ mobile application can I use?
- 5I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 6The print quality is poor, and the image is too light or dark.
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8What iOS mobile application can I use?
- 9How can I connect my printer wirelessly?
- 10How to connect to a DC power outlet (Optional)
- 11How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 12How to install Brother software on a computer not connected to the Internet
- 13P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 14How do I switch to and use the mass storage mode?
- 15How to charge the rechargeable Li-ion battery
- 16Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18Using the Communication Settings (for Windows)
- 19How to delete the registry information and files related to the printer driver
- 20How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 21How do I install/change the RD roll?
- 22The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 23I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 24How do I set the Label Peeler?
- 25Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 26The paper settings specified from the server computer are not reflected on the client computer.
- 27How to install the rechargeable Li-ion Battery
- 28How to connect to an AC power outlet (Optional)
- 29How do I reset network setting?
- 30My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 31How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 32Printing is not possible. (USB connection)
- 33How can I change the IP address in order to use the product in a different network environment?
- 34I have an occasional printing problem.
- 35The driver installation finished successfully but I cannot print. (Linux®)
- 36I cannot install the driver on multiple versions of Linux (Ubuntu 16.04 and 18.04, Mint 18.3 and 19) and the message "Job completed, filter error or no driver" is displayed. (Linux®)
- 37I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 38Uninstalling the printer drivers (Linux®)
- 39Adding a custom media size for continuous roll (Linux®)
- 40Installing a CA certificate
- 41How to open the Devices and Printers window
- 42When printing from an application, the application's "Collate" setting does not work correctly.
- 43How do I save the printer settings to a file? (P-touch Editor 5.x for Windows)
- 44How can I connect the printer to my mobile device via Wi-Fi®?
- 45How to identify the printer's firmware version
- 46"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 47The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 50The printing date/time is not printed. (P-touch Editor 5.x for Windows)