FAQs & Troubleshooting
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142 Results
- 1How do I transfer label or slip templates?
- 2How do I reset network setting?
- 3P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 4How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 5What iOS mobile application can I use?
- 6How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 7How do I install/change the RD roll?
- 8I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 9Wi-Fi® and Bluetooth® lamps are lit in blue but the printer cannot communicate with other devices via a wireless LAN.
- 10The power light is frequently blinking in orange indicating “Now Cooling” , or a data transmission error appears on my computer when printing continuously. What should I do?
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12How to use the Paper Size Setup (for Windows)
- 13How to open the Devices and Printers window
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 16Installing a CA certificate
- 17How to identify your Operating System (OS) for Windows or Mac
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 20Where can I find my Brother printer's serial number?
- 21I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 22The paper settings specified from the server computer are not reflected on the client computer.
- 23How to connect to a DC power outlet (Optional)
- 24How do I transfer label templates with P-touch Transfer Express?
- 25How to install the rechargeable Li-ion Battery
- 26I have an occasional printing problem.
- 27How to identify the printer's firmware version
- 28When I print a long label or many labels continuously, printing suddenly stops.
- 29I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 30Adding a custom media size for continuous roll (Linux®)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32How to connect to an AC power outlet (Optional)
- 33How do I connect RJ printer to my computer?
- 34How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 35How to use the Add-In function in Microsoft applications (P-touch Editor 5.x for Windows)
- 36Print free-length labels with the set length (Linux®)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How do I connect the printer to my computer via Wi-Fi®?
- 39How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 40How to charge the rechargeable Li-ion battery
- 41Printing is not possible. (USB connection)
- 42Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 43How to install Brother software on a computer not connected to the Internet
- 44The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 45When printing from an application, the application's "Collate" setting does not work correctly.
- 46The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 47How to delete the registry information and files related to the printer driver
- 48The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)