FAQs & Troubleshooting
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172 Results
- 1How do I transfer label or slip templates?
- 2How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4Where can I download the latest P-touch Editor for Mac?
- 5My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7Where can I find my Brother printer's serial number?
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9Printing is not possible. (USB connection)
- 10I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 11How do I install/change the DK roll?
- 12Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 13How do I transfer label templates with P-touch Transfer Express?
- 14The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 15The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 16How to identify your Operating System (OS) for Windows or Mac
- 17I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 18(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 22(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 23How to open the Devices and Printers window
- 24When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 25P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27How to identify the printer's firmware version
- 28The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 29I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 30How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 31How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 32(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34(Video) Small characters or thin lines are printed faintly.
- 35I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 36The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 37How do I uninstall the printer driver?
- 38(Video) When I print many continuous labels, part of the label data is printed twice.
- 39How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 40How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 41How do I create a Banner Label using DK-22205 or similar? (P-touch Editor 5.x for Windows)
- 42How do I reset network setting?
- 43How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 44Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 45Uninstalling the printer drivers (Linux®)
- 46What is the Label List? (P-touch Editor 5.x for Windows)
- 47How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 48Printing is not possible. (P-touch Editor 5.0 for Mac)
- 49I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 50The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)