FAQs & Troubleshooting
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122 Results
- 1Printing from an Android™ device
- 2How do I turn the printer off?
- 3What Android™ mobile application can I use?
- 4How do I connect my printer via Wi-Fi®?
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6Printing from a Windows PC or Mac
- 7Installing the software
- 8How do I transfer label templates with P-touch Transfer Express?
- 9How to install the rechargeable Li-ion battery (optional)
- 10I cannot connect my printer to a Windows 11 computer via USB.
- 11Where can I find my Brother printer's serial number?
- 12How do I transfer templates to the printer?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How to connect to an AC power outlet (optional)
- 15Using the Device Settings (for Windows)
- 16What is the JPEG printing and how can I use it?
- 17I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 18How to identify your Operating System (OS) for Windows or Mac
- 19I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20The side margins are incorrect.
- 21Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 24The Wi-Fi® connection takes time.
- 25The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 26How do I uninstall the printer driver?
- 27I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 28Installing a CA certificate
- 29How can I connect to my printer using Wi-Fi® in Windows 10 S?
- 30The latest printer driver was successfully installed, but the driver did not update correctly.
- 31The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 32What iOS mobile application can I use?
- 33P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 34Using Web Based Management
- 35How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 36How to identify the printer's firmware version
- 37What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 38How to connect to a DC power outlet (optional)
- 39How to insert paper
- 40How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 41Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 42My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 43How to install Brother software on a computer not connected to the Internet
- 44How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 45I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 46How to open the Devices and Printers window
- 47How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 48Using the Printer Setting Tool (for Windows)
- 49What kinds of software are available for this printer?
- 50How do I print from a computer or mobile device?