FAQs & Troubleshooting
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116 Results
- 1How do I turn the printer off?
- 2The Wi-Fi® connection takes time.
- 3This printer is not detected when establishing a Wi-Fi® connection.
- 4Printing from a Windows PC or Mac
- 5Printing from an Android™ device
- 6What Android™ mobile application can I use?
- 7Printing from an Apple device (iPad, iPhone, iPod touch, etc.)
- 8Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 9What iOS mobile application can I use?
- 10How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12Installing a CA certificate
- 13Using Web Based Management
- 14Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 15How do I uninstall the printer driver?
- 16How to identify your Operating System (OS) for Windows or Mac
- 17Installing the software
- 18How do I connect my printer via Wi-Fi®?
- 19How to install the rechargeable Li-ion battery (optional)
- 20I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 21I cannot connect my printer to a Windows 11 computer via USB.
- 22How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 23I cannot save a file downloaded from the Brother support website (For Windows)
- 24How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 25How do I transfer templates to the printer?
- 26The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 27The print quality is poor, and the image is too light or dark.
- 28Printing is not possible. (USB connection)
- 29Using the Communication Settings (for Windows)
- 30How to identify the printer's firmware version
- 31I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 32How to connect to a DC power outlet (optional)
- 33How to charge the rechargeable Li-ion battery
- 34How do I transfer label templates with P-touch Transfer Express?
- 35I turn my printer on but cannot print even though I have already paired the printer with my mobile device using Bluetooth® or connected my device to the same wireless network.
- 36The paper is jammed in the printer.
- 37How to delete the registry information and files related to the printer driver
- 38How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 39The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 40Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 41I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 42Where can I find my Brother printer's serial number?
- 43How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 44The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 45How do I disable broadcasting the printer to AirPrint-compatible devices?
- 46Using the Printer Setting Tool (for Mac)
- 47Using the Device Settings (for Windows)
- 48The side margins are incorrect.
- 49How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)