FAQs & Troubleshooting
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106 Results
- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2Printing from a Windows PC or Mac
- 3Installing the software
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5The side margins are incorrect.
- 6How do I transfer templates to the printer?
- 7The print quality is poor, and the image is too light or dark.
- 8Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 9I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 10Where can I find my Brother printer's serial number?
- 11P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 12What is the JPEG printing and how can I use it?
- 13Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 14The latest printer driver was successfully installed, but the driver did not update correctly.
- 15What Android™ mobile application can I use?
- 16What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 17How to connect to a DC power outlet (optional)
- 18How do I transfer label templates with P-touch Transfer Express?
- 19Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 20My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 21P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 22The top margin is incorrect.
- 23How do I turn the printer off?
- 24How do I uninstall the printer driver?
- 25Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 26When printing from an application, the application's "Collate" setting does not work correctly.
- 27Using the Communication Settings (for Windows)
- 28How to insert paper
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 31How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 32I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 33How to install the rechargeable Li-ion battery (optional)
- 34How to connect to an AC power outlet (optional)
- 35Using the Printer Setting Tool (for Mac)
- 36Using the Printer Setting Tool (for Windows)
- 37I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 38How to open the Devices and Printers window
- 39The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 40How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 41How to identify the printer's firmware version
- 42How to charge the rechargeable Li-ion battery
- 43I connected multiple printers of the same model to one computer but can only print from one of them.
- 44The paper is jammed in the printer.
- 45What is the Label List? (P-touch Editor 5.x for Windows)
- 46I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 47I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 48I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 49(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 50I cannot install the "Full Software Package" displayed in "Drivers&Editor Tool" on macOS 10.13/ 10.12.