FAQs & Troubleshooting
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107 Results
- 1My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 2What do the indicator lights mean?
- 3I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5Where can I find my Brother printer's serial number?
- 6Printing from a Windows PC or Mac
- 7Installing the software
- 8How to install the rechargeable Li-ion battery (optional)
- 9How to insert paper
- 10Using the Printer Setting Tool (for Windows)
- 11How can I stop the printer from automatically feeding roll paper after printing? (for Windows)
- 12What Android™ mobile application can I use?
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14How to connect to a DC power outlet (optional)
- 15Printing is not possible. (USB connection)
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 18I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 19P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 20When printing from an application, the application's "Collate" setting does not work correctly.
- 21How to delete the registry information and files related to the printer driver
- 22How to install Brother software on a computer not connected to the Internet
- 23Which options should I select in the Device Settings when I use the optional Roll Printer Case?
- 24The latest printer driver was successfully installed, but the driver did not update correctly.
- 25Using the Printer Setting Tool (for Mac)
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27How to connect to an AC power outlet (optional)
- 28How do I clean the platen roller?
- 29How to identify your Operating System (OS) for Windows or Mac
- 30What is the Label List? (P-touch Editor 5.x for Windows)
- 31How do I turn the printer off?
- 32How do I create a label containing a bar code/QR code? (P-touch Editor 5.x for Windows)
- 33(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to open the Devices and Printers window
- 35I want to use the Roll Paper Pause mode or create new forms from Printer Server Properties.
- 36Using the Communication Settings (for Windows)
- 37The printed image is compressed or stretched.
- 38What is the JPEG printing and how can I use it?
- 39How to identify the printer's firmware version
- 40How do I transfer templates to the printer?
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 43I connected multiple printers of the same model to one computer but can only print from one of them.
- 44The printed image is out of alignment.
- 45When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 46The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 47I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 48I cannot save a file downloaded from the Brother support website (For Windows)
- 49P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 50The side margins are incorrect.