FAQs & Troubleshooting
Latest |
56 Results
- 105.11.2024I cannot install the printer driver or print in Windows 11.
- 215.10.2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 327.09.2024Where can I find my Brother printer's serial number?
- 427.09.2024What Android™ mobile application can I use?
- 517.09.2024How do I uninstall the printer driver?
- 623.07.2024I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 730.05.2024(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 818.10.2023How to open the Devices and Printers window
- 918.10.2023How to identify your Operating System (OS) for Windows or Mac
- 1018.10.2023Printing is not possible. (USB connection)
- 1102.06.2023I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1202.05.2022I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 1318.04.2022My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 1431.03.2022How to delete the registry information and files related to the printer driver
- 1528.03.2022I connected multiple printers of the same model to one computer but can only print from one of them.
- 1628.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1709.12.2021How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 1817.12.2020How do I connect the printer and my computer via USB cable?
- 1916.12.2020How to charge the rechargeable Ni-MH battery
- 2025.11.2020How to install the rechargeable Ni-MH Battery (Optional)
- 2117.11.2020The printed image is out of alignment.
- 2212.06.2020How do I print from a computer?
- 2314.04.2020How do I clean the Platen Roller?
- 2414.04.2020How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 2530.03.2020How to connect to an AC power outlet (Optional)
- 2627.03.2020I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 2725.12.2019How to install the rechargeable Li-ion Battery (Optional)
- 2809.12.2019I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 2909.12.2019The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 3009.12.2019Some of the print options in OpenOffice do not work. (Linux®)
- 3109.12.2019I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 3215.11.2019Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 3305.11.2019How do I install the printer driver from the CD-ROM? (for Windows)
- 3416.10.2019Uninstalling the printer drivers (Linux®)
- 3516.10.2019Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 3616.10.2019I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 3715.10.2019The print result is garbled or corrupted.
- 3815.10.2019How to identify the printer's firmware version
- 3910.10.2019How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 4010.10.2019How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 4109.10.2019What is the JPEG printing and how can I use it?
- 4204.10.2019I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 4313.09.2019What do the indicator lights mean?
- 4429.10.2018How to connect to a DC power outlet (Optional)
- 4529.10.2018How to connect to a DC power outlet (Optional)
- 4620.11.2017How to charge the rechargeable Li-ion battery
- 4705.01.2016The DATA indicator has turned off even though data remains in the printer.
- 4814.12.2015How to insert paper
- 4906.08.2015The printed image is compressed or stretched.
- 5014.01.2015Pages don't print. What should I do?