FAQs & Troubleshooting
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- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 3Where can I find my Brother printer's serial number?
- 4How to install the rechargeable Ni-MH Battery (Optional)
- 5How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 6I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 7How to charge the rechargeable Ni-MH battery
- 8How to connect to an AC power outlet (Optional)
- 9How do I clean the Platen Roller?
- 10How to insert paper
- 11I cannot print in Windows 10 using Bluetooth® even though my machine and computer are paired.
- 12How to connect to a DC power outlet (Optional)
- 13How do I install the printer driver from the CD-ROM? (for Windows)
- 14What is the JPEG printing and how can I use it?
- 15How do I uninstall the printer driver?
- 16How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.6 / 10.7)
- 17The print quality is poor, and the image is too light or dark.
- 18What Android™ mobile application can I use?
- 19How to connect to a DC power outlet (Optional)
- 20Printing is not possible. (USB connection)
- 21I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 22Some of the print options in OpenOffice do not work. (Linux®)
- 23Uninstalling the printer drivers (Linux®)
- 24How to identify the printer's firmware version
- 25How do I switch between Infrared (IrDA) and Bluetooth®? (Windows only)
- 26How do I connect the printer and my computer via USB cable?
- 27Error messages do not appear when using the USB connection of my printer.
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29How to charge the rechargeable Li-ion battery
- 30How to install the rechargeable Li-ion Battery (Optional)
- 31The paper is jammed in the printer.
- 32Paper does not move through the printer even though the motor is running.
- 33How to delete the registry information and files related to the printer driver
- 34How to identify your Operating System (OS) for Windows or Mac
- 35What do the indicator lights mean?
- 36The printed image is out of alignment.
- 37My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 38How to open the Devices and Printers window
- 39The DATA indicator has turned off even though data remains in the printer.
- 40How do I print from a computer?
- 41The print result is garbled or corrupted.
- 42How do I connect the printer and my computer via Bluetooth®? (for Windows)
- 43I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 44The print area is reduced when I print using the print preview button in OpenOffice. (Linux®)
- 45I have installed both the LPR and CUPS wrapper drivers, but I cannot print. (Linux®)
- 46The printed image is compressed or stretched.
- 47(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 48Images appear blurred or lines are jagged when printed using the JPEG printing function. What can I do?
- 49What is IrDA?
- 50Paper moves through the printer, but nothing appears on the paper.