FAQs & Troubleshooting
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206 Results
- 1How do I connect the printer to my computer via Wi-Fi® using an access point?
- 2Where can I find the IP addresses of my computer and the printer?
- 3The label does not cut well.
- 4Installing the Touch Panel Display (Optional)
- 5Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 6What Android™ mobile application can I use?
- 7Using the Communication Settings (for Windows)
- 8How can I connect my printer wirelessly?
- 9Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 10What iOS mobile application can I use?
- 11How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 12Using the Printer Setting Tool (for Mac)
- 13Where can I find the printer's network settings, such as IP address?
- 14How can I prevent about 1-inch left margin produced before printing? (P-touch Editor 5.x)
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16Can I apply device setting changes to another printer?
- 17Can I check the printer's usage log?
- 18How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 19Where can I download the latest P-touch Editor for Mac?
- 20Where can I download Brother iPrint&Label? (iPrint&Label)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22Power Supply
- 23I cannot print using a HSe cassette.
- 24The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 25Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 26Can I change the barcode protocol inside the templates? (iPrint&Label)
- 27How can I connect the printer to my mobile device?
- 28Using the Device Settings (for Windows)
- 29What is WEP?
- 30What are WPA-PSK/WPA2-PSK, TKIP and AES?
- 31Poor print quality when printing on narrow labels. (iPrint&Label)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33What is the Label List? (P-touch Editor 5.x for Windows)
- 34Using the Printer Setting Tool (for Windows)
- 35Installing the software
- 36Where can I find my Brother printer's serial number?
- 37P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 38I cannot connect my machine to the wireless network.
- 39I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 40What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 41How do I transfer label templates with P-touch Transfer Express?
- 42How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 43Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 44When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 45I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 46I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 47Can I set a different media width when using an OpenOffice template? (Linux®)
- 48How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 49I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 50Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.