FAQs & Troubleshooting
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216 Results
- 1Installing the software
- 2How can I reset the printer?
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4I cannot print using a HSe cassette.
- 5When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 6How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 7My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 8How do I connect the printer to my computer via Wi-Fi® using an access point?
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10Where can I find the printer's network settings, such as IP address?
- 11I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 12I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 13(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 15What Android™ mobile application can I use?
- 16How can I connect my printer wirelessly?
- 17How do I transfer label templates with P-touch Transfer Express?
- 18How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 19Printing is not possible. (P-touch Editor5.3 for Mac)
- 20I cannot print after updating the firmware or font data.
- 21Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 22I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 23Creating a label with OpenOffice (Linux®)
- 24P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 25Where can I find my Brother printer's serial number?
- 26I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 27What options are available for label feeding and cutting?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 32The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 33How to install the rechargeable Li-ion battery (optional)
- 34How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36What is P-touch Update Software?
- 37How to install Brother software on a computer not connected to the Internet
- 38How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 39I connected the P-touch and my Android™ device and tapped [Print] on the device, but I cannot print.
- 40I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 41How to identify your Operating System (OS) for Windows or Mac
- 42How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 43(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 44The data imported from a CSV file is not included on the printed label. (Pro Label Tool)
- 45Using the Printer Setting Tool (for Mac)
- 46Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 47I cannot connect my machine to the wireless network.
- 48Printing is not possible. (USB connection)
- 49Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 50Print free-length labels with the set length (Linux®)