FAQs & Troubleshooting
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195 Results
- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2I cannot establish a connection using Wireless Direct.
- 3Where can I find my Brother printer's serial number?
- 4Using the Printer Setting Tool (for Windows)
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6The label does not cut well.
- 7Half cut labels are printed, although the "Half Cut" option is not selected.
- 8When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 9Where can I find the IP addresses of my computer and the printer?
- 10Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 11What Android™ mobile application can I use?
- 12How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 13How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 14How is the print head cleaning cassette used?
- 15Where can I download the latest P-touch Editor for Mac?
- 16Using the P-touch Utility (for Mac)
- 17Installing the software
- 18Can I quickly connect the printer to my mobile device?
- 19How to identify your Operating System (OS) for Windows or Mac
- 20What iOS mobile application can I use?
- 21Printing is not possible. (USB connection)
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23Install BRAdmin Professional 3
- 24Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 25Creating a label using P-touch Editor Lite
- 26Using the Device Settings (for Windows)
- 27Can I check the printer's usage log?
- 28How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 29I can no longer print from my computer, even though I was able to print previously.
- 30I cannot print using a HSe cassette.
- 31Installing a CA certificate
- 32How to install Brother software on a computer not connected to the Internet
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 35When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 36Changing your printer’s network settings (IP address, Subnet mask and Gateway) using the BRAdmin Light utility
- 37I tapped my Android™ device against my P-touch to use the NFC function, but it was not recognized.
- 38Using the Communication Settings (for Windows)
- 39When I try to print the printer information, the red lamp flashes and the print does not start.
- 40How can I print using Portrait? (iPrint&Label)
- 41Poor print quality when printing on narrow labels. (iPrint&Label)
- 42I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 43Can I use the app with my iPad? (iPrint&Label)
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 46The paper settings specified from the server computer are not reflected on the client computer.
- 47Is there a way to eliminate the tape that is cut off before each label? (P-touch Editor Lite)
- 48How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 49How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 50I cannot install the printer driver because the installation stops after I connect the printer to my computer.