FAQs & Troubleshooting
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- 1The printer stops while printing, or the tape is cut in the middle of the text.
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3I cannot print using a HSe cassette.
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5Installing the software
- 6How can I minimize the margin from the start or end of the label when printing? (iPrint&Label)
- 7Where can I download Brother iPrint&Label? (iPrint&Label)
- 8Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 9I cannot establish a connection using Wireless Direct.
- 10When I search for devices using Mobile Cable Label Tool, Brother iPrint&Label or Mac, the printer cannot be detected.
- 11Where can I find the printer's network settings, such as IP address?
- 12Can I use iPrint&Label with another company's printers? (iPrint&Label)
- 13Using the P-touch Utility (for Mac)
- 14Where can I find my Brother printer's serial number?
- 15Half cut labels are printed, although the "Half Cut" option is not selected.
- 16Poor print quality when printing on narrow labels. (iPrint&Label)
- 17P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 18(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 19(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20When the NFC reader of my Android™ device is tapped against the NFC logo on the P-touch, the device is recognized but cannot connect to the P-touch.
- 21Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 22I cannot connect my machine to the wireless network.
- 23The label does not cut well.
- 24Printing is not possible. (USB connection)
- 25How is the print head cleaning cassette used?
- 26I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 27(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 28I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 29How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 30(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 31How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 32What iOS mobile application can I use?
- 33When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 34Where can I find the IP addresses of my computer and the printer?
- 35Can I use the app with my iPad? (iPrint&Label)
- 36Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 37My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 38How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 39Can I create a label with time&date? (iPrint&Label)
- 40How can I create a barcode label? (iPrint&Label)
- 41Can I change the barcode protocol inside the templates? (iPrint&Label)
- 42What is WEP?
- 43Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 44Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 45I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 46Why does this app ask me to allow the access to "Device internal storage", "Camera" or "Contacts"?
- 47P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 48Can I change the barcode settings like barocde size? (iPrint&Label)
- 49What options are available for label feeding and cutting?
- 50Can I check the printer's usage log?