FAQs & Troubleshooting
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268 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Brother iPrint&Scan cannot find my Brother machine (macOS)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 7(Video) Unpack your Brother machine
- 8The printer status is Offline or Paused.
- 9I cannot print on a wireless (Wi-Fi) network (Windows)
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Correct the Paper Feed to Clear Vertical Lines
- 12(Video) Connect telephone line and power cords
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 16Load Documents on the Scanner Glass
- 17Unable to Scan / Scan Unable
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Check the Print Alignment from Your Brother Machine
- 20Check the Print Quality
- 21Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 22Use voice mail on the same line as my Brother machine.
- 23Load envelopes
- 24Setup a Brother machine on a wireless (Wi-Fi) network.
- 25Sleep
- 26(Video) Fill the ink tanks
- 27Delete print jobs from the print queue.
- 28I cannot make borderless prints.
- 29Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 30Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 31Choose receive mode.
- 32Print both sides of paper or a booklet automatically
- 33Paper Size Mismatch
- 34Print using only the black ink tank when the Color tanks have run out.
- 35Reset Your Brother Machine
- 36Add your Brother machine with AirPrint (macOS)
- 37I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 38Wireless setup is requesting a WPS PIN to complete the setup
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 41Change the Print Setting Options When Having Printing Problems
- 42Load Paper in the Multi‑purpose Tray (MP Tray)
- 43A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45High Temperature
- 46One or more of my colors are not printing (blank).
- 47What is Distinctive Ring and how do I program it?
- 48I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 49What is the recommended paper?
- 50Why do the color ink tanks run out of ink even though I never or rarely print in color?