FAQs & Troubleshooting
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259 Results
- 106.08.2024Where can I download Brother iPrint&Scan application for Mac?
- 201.08.2024Paper Jam
- 304.07.2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 404.07.2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 504.07.2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 627.06.2024The scanning speed is slow when scanning from my machine. (Windows)
- 719.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 805.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 922.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 1014.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 1114.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1231.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1310.01.2024What is the default password for my Brother machine?
- 1422.09.2023I cannot scan via network.
- 1505.09.2023(Video) Load an Envelope (Manual Feed Slot)
- 1625.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1710.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1827.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1927.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2008.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2106.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2206.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2301.06.2023Add your Brother machine with AirPrint (macOS)
- 2401.06.2023Delete print jobs from the print queue.
- 2516.05.2023I cannot print from my computer via USB.
- 2626.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2710.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2807.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2907.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3027.03.2023"Offline" appears on the Status Monitor.
- 3127.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3227.03.2023Change the printer driver settings (Windows/macOS)
- 3327.03.2023The printer status is Offline or Paused.
- 3423.03.2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3517.03.2023Open the "Scanners and Cameras" and Properties.
- 3615.02.2023Printing is slow or printed images are too dark (Windows)
- 3715.02.2023Protect your Brother machine against unauthorised access over the network
- 3815.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3915.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4014.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4114.02.2023Scan a document in Windows 8 and Windows 10.
- 4214.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4313.01.2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4419.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4519.12.2022One or more of my colors are not printing (blank).
- 4619.12.2022Ink Low
- 4719.12.2022Can third party ink be used to refill the ink tanks?
- 4813.12.2022Open the Status Monitor
- 4913.12.2022How to identify your Operating System (OS).
- 5020.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?