FAQs & Troubleshooting
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278 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5(Video) Connect the cords
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Paper Jam
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Unable to Print XX
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12(Video) Fill the ink tanks
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Load paper in the paper tray
- 15(Video) Load an Envelope
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17I cannot make borderless prints.
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 20(Video) Unpack your Brother machine
- 21What is Brother iPrint&Scan?
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23Cannot print after a Windows 10 update (June 2020)
- 24The text and images on my copies and sent faxes are reversed.
- 25Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 26Choose receive mode.
- 27The edge of glossy paper is smudged.
- 28Can I transfer faxes to the PC when my machine has a mechanical problem?
- 29What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 30What driver package format is supported by my Linux distribution?
- 31A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34Can I use voice mail on the same line as my Brother machine?
- 35Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 36Document Jam
- 37Refill Ink
- 38I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 42I cannot print using my Brother machine on a wireless network (Windows)
- 43Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 46Configure a cover page for PC-FAX.
- 47Print using only the black ink tank when the Color tanks have run out.
- 48Forward a fax to another fax machine when my machine has a mechanical problem.
- 49Out of Memory
- 50What is the recommended paper?