FAQs & Troubleshooting
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Note: “*” indicates that the content is from the Online User’s Guide.
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Install the Brother Mobile Connect application (for mobile device)
- 3My Brother machine could not be found over the network when I installed drivers on my computer.
- 4(Video) Paper is Jammed in the Paper Tray
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6Use Universal Print (Windows)
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8(Video) Remove Small Scraps of Paper Jammed in the ADF
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Delete print jobs from the print queue.
- 11The printer status is Offline or Paused.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13Drum !
- 14Install the optional lower tray
- 15The scanning speed is slow when scanning from my machine. (Windows)
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17What is the default password for my Brother machine?
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19Set Telephone Line Compatibility for Interference and VoIP Systems
- 20Change the printer driver settings (Windows)
- 21Toner Low or Prepare New Toner Cartridge
- 22Drum End Soon
- 23(Video) Paper is Jammed in the 2-sided Tray
- 24Where can I find my Brother machine's serial number?
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26Configure and use PC-FAX (CUPS) (Linux)
- 27What driver package format is supported by my Linux distribution?
- 28When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 29Delete a network scanner entry. (Linux)
- 30The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 31"Offline" appears on the Status Monitor. (Windows)
- 32Poor fixing
- 33(Video) Paper is Jammed in the MP tray
- 34Lines across the page
- 35Ghosting images
- 36I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 37Configure and use the Scan Key Tool (Linux)
- 38Export an address book and import it to another machine
- 39Check the remaining ink or toner level (Linux)
- 40The downloaded driver's name is different from my machine's name. (Linux)
- 41I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 42I cannot print using my Brother machine on a wired network (Windows/macOS)
- 43Wrong Toner or Wrong Toner Cartridge
- 44Update the Driver or Firmware for your Brother machine
- 45After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47(Video) Document is Jammed under the Document Cover
- 48(Video) Document is Jammed in the Top of the ADF Unit
- 49Control Printer Driver settings (only available for Windows)
- 50Media Type Mismatch or Media Mismatch