FAQs & Troubleshooting
![]() |
Latest |
330 Results
- 104.07.2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 227.06.2024The scanning speed is slow when scanning from my machine. (Windows)
- 319.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 413.06.2024My Brother machine is unresponsive.
- 505.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 628.05.2024Toner Low or Prepare New Toner Cartridge
- 728.05.2024Drum End Soon
- 822.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 907.02.2024(Video) Unpack your Brother machine
- 1007.02.2024(Video) Replace the Toner Cartridge
- 1107.02.2024(Video) Load A4/Letter paper
- 1207.02.2024(Video) Connect telephone line and power cords
- 1331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1410.01.2024What is the default password for my Brother machine?
- 1504.01.2024Easy Scan to E-mail
- 1617.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1722.09.2023I cannot scan via network.
- 1829.08.2023Verify if the Brother machine has a dial tone.
- 1929.08.2023My printer takes a long time to start printing when using Airprint. (iOS 16)
- 2025.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2110.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2226.07.2023Media Type Mismatch or Media Mismatch
- 2327.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2408.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2506.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2606.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2701.06.2023Print both sides of paper or a booklet automatically
- 2801.06.2023Add your Brother machine with AirPrint (macOS)
- 2901.06.2023Delete print jobs from the print queue.
- 3016.05.2023I cannot print from my computer via USB.
- 3126.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3210.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 3307.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3403.04.2023Change machine settings from your computer.
- 3527.03.2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 3627.03.2023"Offline" appears on the Status Monitor.
- 3727.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3827.03.2023Change the printer driver settings (Windows/macOS)
- 3927.03.2023The printer status is Offline or Paused.
- 4017.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 4117.03.2023Open the "Scanners and Cameras" and Properties.
- 4215.02.2023How to use Driver Deployment Wizard(only available for Windows)
- 4315.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4414.02.2023Scan a document in Windows 8 and Windows 10.
- 4514.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4619.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 4719.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4813.12.2022How to identify your Operating System (OS).
- 4924.11.2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 5024.11.2022Import a Certificate and Private Key