FAQs & Troubleshooting
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164 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the 2-sided Tray
- 5Install the Brother Mobile Connect application (for mobile device)
- 6The printer status is Offline or Paused.
- 7Set Telephone Line Compatibility for Interference and VoIP Systems
- 8(Video) Set up your Brother machine
- 9The color of your printouts is not what you expected
- 10What driver package format is supported by my Linux distribution?
- 11Uneven color density across the page
- 12Toner scatter or toner stain
- 13What is the default password for my Brother machine?
- 14(Video) Document is Jammed in the Top of the ADF Unit
- 15No Paper / No Paper Tray1/Tray2/MP Tray
- 16Wrong Toner Cartridge
- 17(Video) Paper is Jammed in the Manual Feed Slot
- 18I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 19Adjust color settings by using the custom setting in the printer driver (Windows only)
- 20(Video) Paper is Jammed in the Paper Tray
- 21I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 22Add your Brother machine with AirPrint (macOS)
- 23Toner Error
- 24Unusable Device
- 25What is the recommended paper?
- 26Delete a network scanner entry. (Linux)
- 27My Brother machine could not be found over the network when I installed drivers on my computer.
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29I cannot print full-page photos or images using Email Print.
- 30Media Type Mismatch or Media Mismatch
- 31Cannot Print ##
- 32I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 33Cannot Detect
- 34Storage Full
- 35Toner Low
- 36Drum !
- 37Out of Memory
- 38Can I use non-Brother or third party supplies with the Brother machine?
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40Export an address book and import it to another machine
- 41Cannot print after a Windows 10 update (June 2020)
- 42Where can I download Brother iPrint&Scan application for Mac?
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44I cannot print on a wireless (Wi-Fi) network (Mac)
- 45(Video) Document is Jammed under the Document Cover
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47Change the printer driver settings (Windows)
- 48No Toner
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 50Color offset