FAQs & Troubleshooting
Latest |
338 Results
- 114.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 214.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 410.01.2024What is the default password for my Brother machine?
- 504.01.2024Easy Scan to E-mail
- 604.01.2024(Video) Unpack your Brother machine
- 704.01.2024(Video) Load an Envelope (Manual Feed Slot)
- 804.01.2024(Video) Connect telephone line and power cords
- 904.12.2023Toner Low
- 1022.09.2023I cannot scan via network.
- 1129.08.2023Verify if the Brother machine has a dial tone.
- 1225.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1310.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1429.06.2023Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing)
- 1527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1608.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1706.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1806.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1901.06.2023Print both sides of paper or a booklet automatically
- 2001.06.2023Add your Brother machine with AirPrint (macOS)
- 2101.06.2023Delete print jobs from the print queue.
- 2216.05.2023I cannot print from my computer via USB.
- 2326.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2410.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2507.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2607.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2727.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2827.03.2023Change the printer driver settings (Windows/macOS)
- 2927.03.2023The printer status is Offline or Paused.
- 3017.03.2023Open the "Scanners and Cameras" and Properties.
- 3115.02.2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 3215.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3315.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3414.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 3513.01.2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 3612.01.2023Can I print in monochrome if one of the color toners run out?
- 3719.12.2022I still receive the error message "Replace Drum", "Drum End Soon" or "Drum Stop" after I replace the drum unit with a new one.
- 3819.12.2022Reset the Drum Counter
- 3919.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 4019.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4113.12.2022Open the Status Monitor
- 4213.12.2022How to identify your Operating System (OS).
- 4320.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4417.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4513.10.2022Secure Print (Windows®)
- 4613.10.2022Print the Network Configuration Report
- 4727.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4826.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4906.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 5030.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)