FAQs & Troubleshooting
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153 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed inside the Machine
- 2I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 3What is the default password for my Brother machine?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Use Universal Print (Mac)
- 6Use Universal Print (Windows)
- 7My Brother machine could not be found over the network when I installed drivers on my computer.
- 8I cannot print on a wireless (Wi-Fi) network (Windows)
- 9(Video) Set up your Brother machine
- 10(Video) Load an Envelope (Manual Feed Slot)
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12(Video) Document is Jammed under the Document Cover
- 13Protect your Brother machine against unauthorised access over the network
- 14What is the default password for my BRAdmin or Web Based Management?
- 15(Video) Paper is Jammed in the 2-sided Tray
- 16(Video) Paper is Jammed in the Back of the Machine
- 17(Video) Paper is Jammed in the Paper Tray
- 18Add your Brother machine with AirPrint (macOS)
- 19Media Type Mismatch or Media Mismatch
- 20How to identify your Operating System (OS).
- 21Document Jam
- 22Drum End Soon
- 23When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 24I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26I cannot print using my Brother machine on a wired network (Windows/macOS)
- 27Set up your Brother machine on a wireless network (Windows/macOS)
- 28What is Toner Continue Mode?
- 29Cannot Scan ##
- 30Discover the MAC address of the Brother network card
- 31Change the printer driver settings (Windows)
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 34"Offline" appears on the Status Monitor. (Windows)
- 35The printer status is Offline or Paused.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 37Lines across the page
- 38I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 39I cannot connect my machine to a Windows 11 computer via USB.
- 40I cannot print full-page photos or images using Email Print.
- 41Configure the Scan to Email Feature (Linux)
- 42When I print images, the quality is not good (Linux)
- 43Wireless setup is requesting a WPS PIN to complete the setup
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45Wrong Toner or Wrong Toner Cartridge
- 46Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 47How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 48(Video) Remove Small Scraps of Paper Jammed in the ADF
- 49(Video) Document is Jammed in the Top of the ADF Unit
- 50The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.