FAQs & Troubleshooting
![]() |
Popular |
252 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2(Video) Load A4/Letter paper
- 3(Video) Replace Toner
- 4Confirm that a FAX I sent was received correctly.
- 5Jam Rear (With Video Instructions)
- 6Select Receive mode.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Document Jam (With Video Instructions)
- 9Jam Inside (With Video Instructions)
- 10Jam Tray (With Video Instructions)
- 11The printer status is Offline or Paused.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 13Out of Memory
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16My Brother machine could not be found over the network when I installed drivers on my PC.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 19Jam 2-sided
- 20Gray background
- 21How to identify your Operating System (OS).
- 22Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 23I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26What is Brother iPrint&Scan?
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 29Can I print from or scan to Android™ Smartphone?
- 30Curled or wavy
- 31Wrinkles or creases
- 32Black toner marks across the page
- 33White lines, bands or ribbing across the page
- 34White lines across the page
- 35Replace Drum
- 36Ghost
- 37Image skewed
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find some option in the Printing preferences. (For Windows)
- 41What is Toner Continue Mode?
- 42Manual Feed
- 43Toner Low or Prepare New Toner Cartridge
- 44Size mismatch
- 45Drum !
- 46(Video) Unpack your Brother machine
- 47A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 48Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 49White spots or black spots at 94 mm (3.7 in.) intervals
- 50White lines down the page