FAQs & Troubleshooting
Latest |
341 Results
- 114.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 214.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 418.01.2024Send a PC-FAX
- 504.01.2024Easy Scan to E-mail
- 617.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 729.08.2023Verify if the Brother machine has a dial tone.
- 825.08.2023How can I use my NFC-enabled mobile device with the Brother NFC-enabled machine?
- 910.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1027.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1127.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1208.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1306.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1406.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1501.06.2023Add your Brother machine with AirPrint (macOS)
- 1601.06.2023Delete print jobs from the print queue.
- 1716.05.2023I cannot print from my computer via USB.
- 1826.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1910.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2007.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2107.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 2227.03.2023"Offline" appears on the Status Monitor.
- 2327.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2427.03.2023Change the printer driver settings (Windows/macOS)
- 2527.03.2023The printer status is Offline or Paused.
- 2624.03.2023Open the Status Monitor
- 2724.03.2023Use the NewSoft CD Labeler software on a Windows computer.
- 2824.03.2023Print an image from my Windows computer onto a printable disc.
- 2917.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3017.03.2023I can print but cannot scan via network. (For Windows)
- 3117.03.2023Open the "Scanners and Cameras" and Properties.
- 3215.02.2023Protect your Brother machine against unauthorised access over the network
- 3315.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3414.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3514.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3614.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3714.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3814.02.2023Set up a Group for Broadcasting faxes.
- 3914.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4019.12.2022Cannot Detect Ink Volume
- 4119.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4219.12.2022Can third party ink be used to refill the ink cartridges?
- 4313.12.2022How to identify your Operating System (OS).
- 4413.12.2022Is there a way to view how much ink is remaining?
- 4520.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4617.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4727.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4826.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4906.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 5031.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.