FAQs & Troubleshooting
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322 Results
- 1(Video) Load photo paper
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The scanner cover support has come off. (With Video Instructions)
- 5Can I print from or scan to Android™ Smartphone?
- 6Paper Jam
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 9Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 10(Video) Load plain Letter/A4 paper
- 11After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 12The printer status is Offline or Paused.
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Low Temperature
- 17Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 18Print using only the black ink cartridge when the Color cartridges have run out.
- 19I'm using Macintosh. What is the PreScan option used for?
- 20I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 21Select Receive mode.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 24The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 25Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 26What driver package format is supported by my Linux distribution?
- 27Scan a document using Brother iPrint&Scan. (macOS only)
- 28(Video Library) Setup your product
- 29Load paper in the paper tray
- 30Install Starter Ink
- 31When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 32I cannot print using my Brother machine on a wireless network (Windows)
- 33How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 37(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 38(Video) 2-sided copying (1-sided to 2-sided)
- 39The text and images on my copies and sent faxes are reversed.
- 40Open the Control Panel (For Windows)
- 41Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 42I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 43When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 44No Paper Fed
- 45Can third party ink be used to refill the ink cartridges?
- 46Transfer faxes to the PC when my machine has a mechanical issue.
- 47Where is the USB port on the machine?
- 48What is Distinctive Ring and how do I program it?
- 49Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 50To install the printer driver easily using a tool. (Linux)