FAQs & Troubleshooting
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335 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2Paper Jam
- 3Replace Ink
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Load paper in the paper tray
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10I cannot send a fax using PC-FAX (Windows 10)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Can I print from or scan to Android™ Smartphone?
- 19Where can I find the ink cartridges for my new Brother machine?
- 20What is Wi-Fi Protected Setup (PBC*)or AOSS™?
- 21Can third party ink be used to refill the ink cartridges?
- 22When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 23How do I factory reset the network settings?
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25What driver package format is supported by my Linux distribution?
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Change the number of times my Brother machine rings before it answers.
- 28How do I know which side up my photo paper should be in the tray?
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Scan and save a document in PDF format (Scan to File)
- 32Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 33Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39I cannot print using my Brother machine on a wireless network (Mac)
- 40Install BookScan & Whiteboard Suite onto Windows 10.
- 41Enable the Brother machine's network interface.
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 47I cannot make borderless prints.
- 48The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 49Delete numbers stored in my Brother machine's Caller ID History.
- 50How do I know which receive mode to select?