FAQs & Troubleshooting
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279 Results
- 127.08.2024Where can I download Brother iPrint&Scan application for Mac?
- 204.07.2024I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 304.07.2024Brother iPrint&Scan cannot find my Brother machine (macOS)
- 404.07.2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 527.06.2024The scanning speed is slow when scanning from my machine. (Windows)
- 619.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 705.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 822.05.2024(Video) Update the Driver or Firmware for your Brother machine
- 914.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 1014.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 1131.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1210.01.2024What is the default password for my Brother machine?
- 1304.01.2024Easy Scan to E-mail
- 1422.09.2023I cannot scan via network.
- 1525.08.2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1610.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1727.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1827.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1908.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2006.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2106.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2201.06.2023Print both sides of paper or a booklet automatically
- 2301.06.2023Add your Brother machine with AirPrint (macOS)
- 2401.06.2023Delete print jobs from the print queue.
- 2516.05.2023I cannot print from my computer via USB.
- 2610.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2707.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2807.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 2931.03.2023What is Brother Web Connect?
- 3027.03.2023"Offline" appears on the Status Monitor.
- 3127.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3227.03.2023Change the printer driver settings (Windows/macOS)
- 3327.03.2023The printer status is Offline or Paused.
- 3423.03.2023Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 3517.03.2023Open the "Scanners and Cameras" and Properties.
- 3615.02.2023Printing is slow or printed images are too dark (Windows)
- 3715.02.2023Protect your Brother machine against unauthorised access over the network
- 3815.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3915.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 4014.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 4114.02.2023Scan a document in Windows 8 and Windows 10.
- 4214.02.2023Transfer faxes to the PC when my machine has a mechanical issue.
- 4314.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4413.01.2023I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 4519.12.2022Cannot Detect Ink Volume
- 4619.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4719.12.2022Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 4819.12.2022Can third party ink be used to refill the ink cartridges?
- 4919.12.2022One or more of my colors are not printing (blank).
- 5013.12.2022Open the Status Monitor