FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 4(Video) Install Ink Cartridges
- 5Replace Ink
- 6Setup a Brother machine on a wireless (Wi-Fi) network.
- 7What is Brother iPrint&Scan?
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12Check the Print Quality
- 13(Video) Unpack your Brother machine
- 14Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 15Ink Low
- 16I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 17Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 18Print as a Poster (Windows®)
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22Reduce Printing Noise
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 25Print both sides of paper or a booklet automatically
- 26I cannot find some options in the Print dialog box (macOS 11 or later)
- 27Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 28I cannot make borderless prints.
- 29What is AirPrint?
- 30Low Temperature
- 31Change the printer driver settings (Windows/macOS)
- 32Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Change the Print Setting Options When Having Printing Problems
- 35Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Document Jam
- 38I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 39Brother iPrint&Scan cannot find my Brother machine (macOS)
- 40Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 41The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 42Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 43Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 46Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 47No Ink Cartridge
- 48Paper Size Mismatch
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50What driver package format is supported by my Linux distribution?