FAQs & Troubleshooting
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349 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Paper Jam
- 6How do I load paper?
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Can I print from or scan to Android™ Smartphone?
- 9I still receive the error message "Paper Jam" after I removed the jammed paper.
- 10Document Jam
- 11Load envelopes into my machine
- 12No Paper Fed
- 13Forward a fax to another fax machine when my machine has a mechanical problem.
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15I cannot print using my Brother machine on a wireless network (Mac)
- 16When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 17I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 18Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 19Unable to Print 3X
- 20How do I clear the message "Cannot Detect" from the display?
- 21Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 22Store a Speed Dial number from my Brother machine's Caller ID History.
- 23Printing/ Scanning with a mobile device
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 31I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Print using only the black ink cartridge when the Color cartridges have run out.
- 36I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 37What is Distinctive Ring and how do I program it?
- 38Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 39I cannot start ControlCenter4.
- 40Unable to Print XX
- 41No Ink Cartridge
- 42I am sharing my Brother machine. I can print but cannot scan.
- 43"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 44I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Change the number of times my Brother machine rings before it answers.
- 47The printer status is Offline or Paused.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49Verify if the Brother machine has a dial tone
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.