FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I still receive the error message "Paper Jam" after I removed the jammed paper.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 8How do I know which receive mode to select?
- 9I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 10When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 11Print on both sides of the page? (Manual 2-sided/Duplex Printing)
- 12Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 13I cannot send a fax using PC-FAX (Windows 10)
- 14When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 15I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 16The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 17What is AirPrint?
- 18The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 19The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 20I cannot start ControlCenter4.
- 21Change the number of times my Brother machine rings before it answers.
- 22How do I know which side up my photo paper should be in the tray?
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The printer status is Offline or Paused.
- 25Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 26Can I use voice mail on the same line as my Brother machine?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28Document Jam
- 29I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 30What is the BRAdmin Professional software used for?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32Is there a way to view how much ink is remaining?
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34Wireless setup is requesting a WPS PIN to complete the setup
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 37Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 38What is Brother iPrint&Scan?
- 39The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 40I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 41Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 42Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 43Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 46Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 47Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 48Unable to Scan AX
- 49Unable to Print 5X
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull