FAQs & Troubleshooting
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252 Results
- 119.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 417.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 510.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 627.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 727.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 801.06.2023Delete print jobs from the print queue.
- 916.05.2023I cannot print from my computer via USB.
- 1016.05.2023My Brother machine's PhotoCapture Center® will not recognize my memory card.
- 1127.03.2023"Offline" appears on the Status Monitor.
- 1227.03.2023Change the printer driver settings (Windows/macOS)
- 1327.03.2023The printer status is Offline or Paused.
- 1424.03.2023Open the Status Monitor
- 1517.03.2023Open the "Scanners and Cameras" and Properties.
- 1615.02.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1714.02.2023Scan and save a document in PDF format (Scan to File)
- 1814.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1914.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2014.02.2023Scan a document in Windows 8 and Windows 10.
- 2119.12.2022Can third party ink be used to refill the ink cartridges?
- 2213.12.2022How to identify your Operating System (OS).
- 2315.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2415.11.2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 2531.10.2022Which E-mail packages are compatible with ControlCenter3?
- 2617.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2712.10.2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 2811.10.2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2926.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3020.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3106.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 3230.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3322.08.2022Configure the Scan to Email Feature (Linux)
- 3409.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3503.08.2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3626.07.2022Configure and use the Scan Key Tool (Linux)
- 3720.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 3823.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3920.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4024.05.2022Ink Low
- 4118.05.2022Locate files scanned with ControlCenter3 (For Windows)
- 4209.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4320.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4413.04.2022Uninstall the Brother Software and Drivers (Windows)
- 4507.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4601.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4701.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4801.04.2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4924.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 5024.03.2022I cannot save a file downloaded from the Brother support website (For Windows)