FAQs & Troubleshooting
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141 Results
- 1The printer status is Offline or Paused.
- 2Check the Print Alignment from Your Brother Machine
- 3The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4Install the Brother Mobile Connect application (for mobile device)
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6Set up your Brother machine on a wireless network (Windows/macOS)
- 7Load Documents in the Automatic Document Feeder (ADF)
- 8Document Jam
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 11I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 12Export an address book and import it to another machine
- 13Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 14Sleep
- 15What is the default password for my BRAdmin or Web Based Management?
- 16Paper Size Mismatch
- 17Print the Network Configuration Report
- 18When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 19What driver package format is supported by my Linux distribution?
- 20Install Starter Ink
- 21What is the Network Shared printing?
- 22One or more of my colors are not printing (blank).
- 23The scanning speed is slow when scanning from my machine. (Windows)
- 24Add your Brother machine with AirPrint (macOS)
- 25I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 26Configure and use the Scan Key Tool (Linux)
- 27Cannot print after a Windows 10 update (June 2020)
- 28Firewall port requirements of the Scan Key Tool (Linux)
- 29I cannot print using my Brother machine on a wired network (Windows/macOS)
- 30Remove Paper Scraps
- 31Wrong Ink Cartridge
- 32Access Web Based Management
- 33What types of card can I use for card authentication in Secure Function Lock and for registration in Shortcut?
- 34Enable the Brother machine's network interface.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 39How to identify your Operating System (OS).
- 40Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 42I cannot print from my computer via USB.
- 43Cannot Print XX or Print Unable XX
- 44Cannot Detect
- 45Verify if the Brother machine has a dial tone.
- 46Clean the Paper Pick-up Rollers for Paper Tray #1
- 47No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 48When I run the Firmware update tool, the "Program failed to run" message appears on my PC screen.
- 49I am experiencing issues sending a fax.
- 50Improve poor print quality.