FAQs & Troubleshooting
Latest |
240 Results
- 114.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 231.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 317.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 429.08.2023Verify if the Brother machine has a dial tone.
- 510.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 627.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 727.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 808.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 906.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1006.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1101.06.2023Add your Brother machine with AirPrint (macOS)
- 1201.06.2023Delete print jobs from the print queue.
- 1316.05.2023I cannot print from my computer via USB.
- 1426.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1510.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1607.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1707.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 1827.03.2023"Offline" appears on the Status Monitor.
- 1927.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2027.03.2023Change the printer driver settings (Windows/macOS)
- 2127.03.2023The printer status is Offline or Paused.
- 2217.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2317.03.2023I can print but cannot scan via network. (For Windows)
- 2417.03.2023Open the "Scanners and Cameras" and Properties.
- 2515.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2614.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 2714.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2814.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2919.12.2022Cannot Detect Ink Volume
- 3019.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 3113.12.2022How to identify your Operating System (OS).
- 3220.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 3317.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3427.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3506.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 3631.08.2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3730.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3822.08.2022Configure the Scan to Email Feature (Linux)
- 3916.08.2022Printer Locked
- 4009.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4126.07.2022Configure and use the Scan Key Tool (Linux)
- 4230.06.2022I can print but cannot scan via network. (For Mac)
- 4323.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4409.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4520.04.2022Uninstall the Brother Software and Drivers (Windows)
- 4614.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4707.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4801.04.2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4924.03.2022I cannot find some option in the Printing preferences. (For Windows)
- 5024.03.2022I cannot save a file downloaded from the Brother support website (For Windows)