FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2(Video) Load plain Letter/A4 paper
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4(Video) Install the ink cartridges
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7(Video Library) Set up your product
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11(Video) Unpack the machine
- 12Install Starter Ink
- 13Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 14(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 15Install the ink cartridges
- 16I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 17Can I print from or scan to Android™ Smartphone?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20Paper Jam
- 21Delete print jobs from the print queue.
- 22I cannot make borderless prints.
- 23Cannot Detect
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25What driver package format is supported by my Linux distribution?
- 26(Video) Connect the telephone line and power cord
- 27Load paper in the paper tray
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Scan a document and e-mail it as an attachment
- 31Document Jam/too Long
- 32Improve poor print quality.
- 33Replace Ink
- 34"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 35Enable the Brother machine's network interface.
- 36Paper tray not detected/ Paper tray #2 not detected
- 37The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 38I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 39Connect your Brother machine to your mobile device via a wireless router or access point.
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 48The edge of glossy paper is smudged.
- 49How do I adjust my Brother machine's tray use for copying and faxing?
- 50The printer status is Offline or Paused.