FAQs & Troubleshooting
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138 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Change the Print Options to Improve Your Print Results
- 3(Video) Set up your Brother machine
- 4What is the default password for my Brother machine?
- 5Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Check the Print Alignment from Your Brother Machine
- 8Delete print jobs from the print queue.
- 9Paper Size Mismatch
- 10Print using only the black ink cartridge when the Color cartridges have run out.
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13I cannot connect my machine to a Windows 11 computer via USB.
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15Sleep
- 16Install the Brother Mobile Connect application (for mobile device)
- 17Protect your Brother machine against unauthorised access over the network
- 18Discover the MAC address of the Brother network card
- 19Set up your Brother machine on a wireless network (Windows/macOS)
- 20Paper is Jammed in the Front of the Machine
- 21Remove Paper Scraps Jammed in the ADF
- 22I cannot print from my computer via USB.
- 23The printer status is Offline or Paused.
- 24One or more of my colors are not printing (blank).
- 25Printer Jam or Paper Jam
- 26The scanning speed is slow when scanning from my machine. (Windows)
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 30Can I send a print job to multiple machine email addresses using Email Print?
- 31Check the remaining ink or toner level (Linux)
- 32Delete a network scanner entry. (Linux)
- 33Wrong Ink Cartridge
- 34Access Web Based Management
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Enable the Brother machine's network interface.
- 37Open the Control Panel (For Windows)
- 38Cannot Scan XX or Unable to Scan XX
- 39Cannot Print XX or Print Unable XX
- 40What is the default password for my BRAdmin or Web Based Management?
- 41No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 42In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 43Paper is Jammed in the Back of the Machine
- 44Where can I find my Brother machine's serial number?
- 45What is the recommended paper?
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 48I cannot install the driver when using the Driver Install Tool. (Linux)
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)