FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3(Video) Load A3/Ledger paper
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5(Video) Install Ink Cartridges
- 6High Temperature
- 7The printer status is Offline or Paused.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 12Check the Print Alignment from Your Brother Machine
- 13(Video) Connect telephone line and power cords
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 16Export the Certificate and Private Key
- 17(Video) Set up your Brother machine
- 18I cannot find some option in the Printing preferences. (For Windows)
- 19Install Starter Ink
- 20Replace Ink
- 21Send an Email with User Authentication
- 22Wrong Tray Setting or Wrong Tray Settings
- 23Check the Print Quality
- 24Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26(Video) Unpack your Brother machine
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28Document Jam
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30Add your Brother machine with AirPrint (macOS)
- 31What is Brother iPrint&Scan?
- 32I cannot make borderless prints.
- 33My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 34Print using only the black ink cartridge when the Color cartridges have run out.
- 35Can third party ink be used to refill the ink cartridges?
- 36Out of Memory
- 37What is Distinctive Ring and how do I program it?
- 38Print the Network Configuration Report
- 39I cannot install Brother drivers on Debian 10 or later (Linux)
- 40Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 41Send or Receive an Email Securely Using SSL TLS
- 42Install a Certificate on Your Brother Machine
- 43Set Fax Preview to On.
- 44Install the starter ink cartridges
- 45The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 46Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 47Discover the MAC address of the Brother network card
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49No Paper / No Paper Fed
- 50One or more of my colors are not printing (blank).