FAQs & Troubleshooting
![]() |
Popular |
333 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Setup a Brother machine on a wireless (Wi-Fi) network.
- 4(Video) Set up your Brother machine
- 5(Video) Install Ink Cartridges
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7(Video) Connect telephone line and power cords
- 8Load Photo Paper in Paper Tray #1
- 9Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Document Jam
- 13Import a Certificate and Private Key
- 14Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 15Where is the USB/Ethernet port on the machine?
- 16(Video) Load A3/Ledger paper
- 17(Video) Unpack your Brother machine
- 18The printer status is Offline or Paused.
- 19Load Documents on the Scanner Glass
- 20Easy Scan to E-mail
- 21Send or Receive an Email Securely Using SSL TLS
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23Store Incoming Faxes in the Machine's Memory
- 24Check the Print Alignment from Your Brother Machine
- 25Check the Print Quality
- 26I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27(Video) Update the Driver or Firmware for your Brother machine
- 28Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 29Paper Tray #1 not detected/ Paper Tray #2 not detected
- 30What is Brother Web Connect?
- 31Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 32My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 33Improve poor print quality.
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Add your Brother machine with AirPrint (macOS)
- 36I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 37Cannot print after a Windows 10 update (June 2020)
- 38I cannot open the scanned file from Scan to FTP.
- 39Load Envelopes in Paper Tray #1
- 40Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 41Wrong Ink Cartridge
- 42Manage Multiple Certificates
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Set up a Scan to Network Profile
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Install Starter Ink
- 48I cannot make borderless prints.
- 49Load Paper in the Manual Feed Slot
- 50When I turn the Power ON, I always have to re-enter Date and Time. What can I do?