FAQs & Troubleshooting
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227 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 6What is Brother iPrint&Scan?
- 7Can I print from or scan to Android™ Smartphone?
- 8Install Starter Ink
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Load paper in the paper tray
- 12Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 13Loading paper in the manual feed slot.
- 14What is the recommended paper?
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 17Ink Absorber Full
- 18Printer Locked
- 19When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22What driver package format is supported by my Linux distribution?
- 23Scan a document and e-mail it as an attachment
- 24Improve poor print quality.
- 25Cannot print after a Windows 10 update (June 2020)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 28Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 29Unable to Print XX
- 30Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 31Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 32Wrong Paper Size
- 33Print using only the black ink cartridge when the Color cartridges have run out.
- 34I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36When I print images, the quality is not good (Linux)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Cannot Detect Ink Volume
- 41Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Unable to Scan AX
- 46Low Temperature
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Verify if the Brother machine has a dial tone.
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Cover is Open