FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Load paper in the paper tray
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Paper Jam
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Load envelopes
- 9How to identify your Operating System (OS).
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Loading paper in the manual feed slot.
- 12Replace Ink
- 13One or more of my colors are not printing (blank).
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18What driver package format is supported by my Linux distribution?
- 19After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Document Jam/too Long
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 25Out of Memory
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Install Starter Ink
- 29The printer status is Offline or Paused.
- 30When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 31Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 32Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 33When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 34I cannot save a file downloaded from the Brother support website (For Windows)
- 35Cannot Detect Ink Volume
- 36What is Brother iPrint&Scan?
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 39Scan a document and e-mail it as an attachment
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41Ink Absorber Full
- 42Can I print from or scan to Android™ Smartphone?
- 43Printer Locked
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45Improve poor print quality.
- 46I cannot print using my Brother machine on a wireless network (Windows)
- 47Protect your Brother machine against unauthorised access over the network
- 48I still receive the error message "Paper Jam" after I removed the jammed paper.
- 49Unable to Print 3X
- 50Cannot Detect