FAQs & Troubleshooting
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228 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Load paper in the paper tray
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Loading paper in the manual feed slot.
- 5I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8One or more of my colors are not printing (blank).
- 9Replace Ink
- 10Load envelopes
- 11(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 12Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 13Paper Jam
- 14How to identify your Operating System (OS).
- 15What driver package format is supported by my Linux distribution?
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20Document Jam/too Long
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22I cannot save a file downloaded from the Brother support website (For Windows)
- 23Protect your Brother machine against unauthorised access over the network
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25Ink Absorber Full
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 28After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 29The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 30Scan a document and e-mail it as an attachment
- 31I get a TS error when trying to print on a wireless network.
- 32When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 33Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35What is Brother iPrint&Scan?
- 36Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38I cannot make borderless prints.
- 39What is AirPrint?
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 42Low Temperature
- 43High Temperature
- 44Printer Locked
- 45Wrong Paper Size
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 49Paper tray not detected/ Paper tray #2 not detected
- 50Cannot Detect Ink Volume