FAQs & Troubleshooting
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- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What is Brother iPrint&Scan?
- 6Check the Print Quality
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Document Jam
- 9Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 10Setup a Brother machine on a wireless (Wi-Fi) network.
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 13(Video) Load A3/Ledger paper
- 14(Video) Unpack your Brother machine
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Where is the USB/Ethernet port on the machine?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I cannot find some options in the Print dialog box (macOS 11 or later)
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21High Temperature
- 22Print using only the black ink cartridge when the Color cartridges have run out.
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Check the Print Alignment from Your Brother Machine
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28Install Starter Ink
- 29The printer status is Offline or Paused.
- 30Load Documents on the Scanner Glass
- 31Printing/ Scanning with a mobile device
- 32Load Photo Paper in Paper Tray #1
- 33Out of Memory
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35What driver package format is supported by my Linux distribution?
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Change the Print Setting Options When Having Printing Problems
- 38Correct the Paper Feed to Clear Vertical Lines
- 39Easy Scan to E-mail
- 40Print as a Poster (Windows®)
- 41Reduce Printing Noise
- 42Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 43The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 44My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 47No Paper / No Paper Fed
- 48Paper Jam
- 49I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 50Replace Ink