FAQs & Troubleshooting
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282 Results
- 106.08.2024Where can I download Brother iPrint&Scan application for Mac?
- 204.07.2024Scan a document using Brother iPrint&Scan. (macOS only)
- 319.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 405.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 514.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 614.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 731.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 818.01.2024Send a PC-FAX
- 917.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1029.08.2023Verify if the Brother machine has a dial tone.
- 1110.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1227.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 1327.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1408.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1506.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1606.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1701.06.2023Add your Brother machine with AirPrint (macOS)
- 1801.06.2023Delete print jobs from the print queue.
- 1916.05.2023I cannot print from my computer via USB.
- 2026.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2110.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2207.04.2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2307.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 2431.03.2023What is Brother Web Connect?
- 2527.03.2023"Offline" appears on the Status Monitor.
- 2627.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2727.03.2023Change the printer driver settings (Windows/macOS)
- 2827.03.2023The printer status is Offline or Paused.
- 2917.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3017.03.2023I can print but cannot scan via network. (For Windows)
- 3117.03.2023Open the "Scanners and Cameras" and Properties.
- 3215.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3314.02.2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3414.02.2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 3514.02.2023Scan and save a document in PDF format for Windows (Scan to File)
- 3614.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 3714.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3814.02.2023Scan a document in Windows 8 and Windows 10.
- 3914.02.2023Transfer faxes to the PC when my machine has a mechanical issue.
- 4014.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4119.12.2022Cannot Detect Ink Volume
- 4219.12.2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 4319.12.2022Can third party ink be used to refill the ink cartridges?
- 4413.12.2022Open the Status Monitor
- 4513.12.2022How to identify your Operating System (OS).
- 4613.12.2022Is there a way to view how much ink is remaining?
- 4720.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4817.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4912.10.2022Turn off my Brother machine's Secure Function Lock feature.
- 5027.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).