FAQs & Troubleshooting
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282 Results
- 1Load paper in the paper tray
- 2(Video) Install Ink Cartridges
- 3Document Jam (With Video Instructions)
- 4Paper Jam (With Video Instructions)
- 5(Video) Load paper (A4>Tray #1 / A3>Tray #2)
- 6(Video) Load paper in the Multi-Purpose tray (MP tray)
- 7(Video) Load A3/Ledger paper (Tray1)
- 8Loading paper (A4 > Tray #1 / A3 > Tray #2)
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10(Video) Load an Envelope (Manual Feed Slot)
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 14Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 15Replace Ink
- 16Can I print from or scan to Android™ Smartphone?
- 17Transfer faxes to the PC when my machine has a mechanical issue.
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19Install Starter Ink
- 20Wrong Paper
- 21Use voice mail on the same line as my Brother machine.
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24Delete print jobs from the print queue.
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 28The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 29The printer status is Offline or Paused.
- 30I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 31Paper tray not detected/ Paper tray #2 not detected
- 32The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 33Printer Locked
- 34Ink Low
- 35Cannot Detect
- 36I cannot find some options in the Print dialog box (macOS 11 or later)
- 37What driver package format is supported by my Linux distribution?
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 40Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 41Low Temperature
- 42My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 43How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 44Protect your Brother machine against unauthorised access over the network
- 45How to identify your Operating System (OS).
- 46No Paper Fed
- 47What is the BRAdmin Professional software used for?
- 48I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50I cannot install Brother drivers on Debian 10 or later (Linux)