FAQs & Troubleshooting
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384 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5When I print, the pages are smudged with ink.
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Scan from the Brother iPrint&Scan application using Windows Phone.
- 12Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15One line (banding) appears at the end of the printed/ copied documents.
- 16What is Brother iPrint&Scan?
- 17Can I print from or scan to Android™ Smartphone?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20One or more of my colors are not printing (blank).
- 21I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 22Replace Ink
- 23Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 24Ink Absorber Full
- 25Discover the MAC address of the Brother network card
- 26Can I print from and scan to iPhone, iPod touch and iPad?
- 27Cannot Detect
- 28I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 29I cannot install Brother drivers on Debian 10 or later (Linux)
- 30What driver package format is supported by my Linux distribution?
- 31The scanner cover support has come off. (With Video Instructions)
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35The printer status is Offline or Paused.
- 36Document Jam
- 37I cannot save a file downloaded from the Brother support website (For Windows)
- 38I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 39Stains appear at the edge on the reverse side of the borderless prints when using inkjet papers.
- 40Cannot Detect Ink Volume
- 41Configure and use the Scan to Network feature (For Windows)
- 42Configure and use the Scan to FTP feature
- 43Printing/ Scanning with a mobile device
- 44The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 47I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 48I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 49When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.