FAQs & Troubleshooting
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378 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2The scanner cover support has come off. (With Video Instructions)
- 3Paper Jam (With Video Instructions)
- 4One or more of my colors are not printing (blank).
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7When I print, the pages are smudged with ink.
- 8Replace Ink
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Reduce the size of a received fax to fit the size of the paper in the Brother machine.
- 11What is the BRAdmin Professional software used for?
- 12I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 13One line (banding) appears at the end of the printed/ copied documents.
- 14I cannot find some option in the Printing preferences. (For Windows)
- 15Paper tray not detected
- 16I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 17Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 18I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 19Confirm that a FAX I sent was received correctly.
- 20Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 21I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25I cannot print using my Brother machine on a wireless network (Windows)
- 26I cannot print using my Brother machine on a wireless network (Mac)
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Delete print jobs from the print queue.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Configure and use the Scan to FTP feature
- 31Printing/ Scanning with the Cloud
- 32Printing/ Scanning with a mobile device
- 33Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 34Print a web page from iPrint&Scan when using an Android™ mobile device.
- 35How to identify your Operating System (OS).
- 36Scan a document and save the scanned image to a folder on a local or network hard disk (For Macintosh)
- 37Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN button on my Brother machine
- 38Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 39Can I print from or scan to Android™ Smartphone?
- 40How many times will my Brother machine automatically redial a busy number?
- 41Unable to Print XX
- 42No Ink Cartridge
- 43Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 44When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 45Print using only the black ink cartridge when the Color cartridges have run out.
- 46Where can I get FaceFilter Studio and what can I do with this application?
- 47Cover is Open
- 48Set up a Group for Broadcasting faxes.
- 49Store received faxes in my Brother machine's memory. (Fax Storage)
- 50Improve poor print quality.