FAQs & Troubleshooting
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292 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8Print using only the black ink cartridge when the Color cartridges have run out.
- 9What is the BRAdmin Professional software used for?
- 10Replace Ink
- 11What is Brother iPrint&Scan?
- 12My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 13After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Can I use voice mail on the same line as my Brother machine?
- 16Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Add your Brother machine with AirPrint (macOS)
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20How do I know which side up my photo paper should be in the tray?
- 21Unable to Print XX
- 22When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 23Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 24Why doesn't the machine answer when receiving a call?
- 25What is the recommended paper?
- 26What is AirPrint?
- 27Out of Fax Memory
- 28Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 29Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 30I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 31I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 32When I print, the pages are smudged with ink.
- 33I cannot install Brother drivers on Debian 10 or later (Linux)
- 34What driver package format is supported by my Linux distribution?
- 35One or more of my colors are not printing (blank).
- 36Document Jam
- 37Paper Jam
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 40I get a TS error when trying to print on a wireless network.
- 41How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 45The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 46Scan a document and send it as a fax from the computer using the ControlCenter4 and Brother PC-FAX software (For Windows) (video instructions available)
- 47Unable to Print 7X
- 48Choose receive mode.
- 49Locate files scanned with ControlCenter2 (For Macintosh)
- 50The edge of glossy paper is smudged.