FAQs & Troubleshooting
Latest |
366 Results
- 124.10.2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 215.10.2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 319.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 405.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 514.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 614.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 731.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 810.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 927.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 1008.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 1101.06.2023Delete print jobs from the print queue.
- 1216.05.2023I cannot print from my computer via USB.
- 1326.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1410.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1507.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 1627.03.2023"Offline" appears on the Status Monitor.
- 1727.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1827.03.2023Change the printer driver settings (Windows/macOS)
- 1927.03.2023The printer status is Offline or Paused.
- 2024.03.2023Open the Status Monitor
- 2117.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 2217.03.2023I can print but cannot scan via network. (For Windows)
- 2317.03.2023Open the "Scanners and Cameras" and Properties.
- 2415.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 2514.02.2023Scan and save a document in PDF format (Scan to File)
- 2614.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2714.02.2023Scan a document in Windows 8 and Windows 10.
- 2814.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2919.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 3019.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 3113.12.2022How to identify your Operating System (OS).
- 3216.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 3315.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3415.11.2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3531.10.2022Which E-mail packages are compatible with ControlCenter3?
- 3631.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3731.10.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3824.10.2022What are supported file formats for the direct print feature?
- 3917.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4012.10.2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 4112.10.2022Can I print from DOS applications?
- 4211.10.2022When I scan a document using ControlCenter, the scanned file size is too big.
- 4326.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4420.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 4512.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4606.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 4730.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4822.08.2022Configure the Scan to Email Feature (Linux)
- 4909.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 5008.08.2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.