FAQs & Troubleshooting
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340 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Nothing is printed on the page or some colors are missing.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 6What is Distinctive Ring and how do I program it?
- 7I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 8Adjust color settings by using the custom setting in the printer driver
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Spots are printed at 75mm.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12How do I clear the message "Jam Duplex" from the LCD?
- 13How do I clear the message "Jam Inside" from the LCD display?
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 17When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 18The printer status is Offline or Paused.
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Can I use voice mail on the same line as my Brother machine?
- 22I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24Colored lines appear across the page.
- 25Colors are light or unclear on the whole page.
- 26I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 27How do I turn off/on the Toner Save Mode?
- 28The image is ghosted.
- 29I cannot send a fax using PC-FAX (Windows 10)
- 30Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32Prevent unauthorized access to my Brother machine.
- 33Locate files scanned with ControlCenter3 (For Windows)
- 34The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 35When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 36How do I replace the belt unit?
- 37How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 38The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Replace the toner cartridge
- 41I cannot install Brother drivers on Debian 10 or later (Linux)
- 42Open the Status Monitor
- 43When I try to dial a One Touch or Speed Dial number, my Brother machine's LCD reads "Not Registered."
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45White streaks or bands appear down the page.
- 46I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Protect your Brother machine against unauthorised access over the network
- 49What is Brother iPrint&Scan?
- 50Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.