FAQs & Troubleshooting
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339 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Macintosh. What is the PreScan option used for?
- 4Can I use voice mail on the same line as my Brother machine?
- 5Printouts have wrinkles.
- 6Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Scan and save a document in PDF format (Scan to File)
- 9Color around the edge of printing is incorrect.
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 14When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 15How do I install the Optional Tray Unit?
- 16What driver package format is supported by my Linux distribution?
- 17Pre-Required Procedures (Linux)
- 18Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 19Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Adjust color settings by using the custom setting in the printer driver
- 22When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 23I am asked to enter a password when starting the Remote Setup application. What is the password?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 26How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 27What is Distinctive Ring and how do I program it?
- 28The downloaded driver's name is different from my machine's name. (Linux)
- 29Cannot print after a Windows 10 update (June 2020)
- 30I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 37Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 38I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 39"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 40I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 41Can I set my Brother machine to forward the faxes I receive to another location?
- 42Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 45Scan a document from a Windows XP application
- 46How do I clear the message "Jam Duplex" from the LCD?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48Replace the drum unit.
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50What is the recommended paper?