FAQs & Troubleshooting
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337 Results
- 119.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 410.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 608.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 701.06.2023Delete print jobs from the print queue.
- 816.05.2023I cannot print from my computer via USB.
- 926.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1010.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1127.03.2023"Offline" appears on the Status Monitor.
- 1227.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1327.03.2023Change the printer driver settings (Windows/macOS)
- 1427.03.2023The printer status is Offline or Paused.
- 1524.03.2023Open the Status Monitor
- 1617.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1717.03.2023I can print but cannot scan via network. (For Windows)
- 1817.03.2023Open the "Scanners and Cameras" and Properties.
- 1914.02.2023Scan and save a document in PDF format (Scan to File)
- 2014.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2114.02.2023Scan a document in Windows 8 and Windows 10.
- 2214.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2319.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2419.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2513.12.2022How to identify your Operating System (OS).
- 2616.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2715.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2815.11.2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2931.10.2022Which E-mail packages are compatible with ControlCenter3?
- 3031.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 3131.10.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3224.10.2022What are supported file formats for the direct print feature?
- 3317.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3412.10.2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3512.10.2022Can I print from DOS applications?
- 3611.10.2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3726.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3820.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3912.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 4006.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 4130.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4222.08.2022Configure the Scan to Email Feature (Linux)
- 4309.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4408.08.2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4503.08.2022How do I use the "Print to file" feature?
- 4603.08.2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4726.07.2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4826.07.2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4926.07.2022Configure and use the Scan Key Tool (Linux)
- 5026.07.2022When I print directly from the USB flash drive only an error page prints. What can I do?