FAQs & Troubleshooting
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- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5Can I print from or scan to Android™ Smartphone?
- 6Printouts have wrinkles.
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Nothing is printed on the page or some colors are missing.
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Scan and save a document in PDF format (Scan to File)
- 15White streaks or bands appear down the page.
- 16Colored lines appear across the page.
- 17Why doesn't the machine answer when receiving a call?
- 18White spots or hollow print appears.
- 19What are supported file formats for the direct print feature?
- 20I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Print a web page from iPrint&Scan when using an Android™ mobile device.
- 23I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 24Can I program my Brother machine to dial a predefined number before every fax number I dial?
- 25Confirm that a FAX I sent was received correctly
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 28Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 29I am having a problem receiving faxes.
- 30Printouts have toner scatter or toner stain.
- 31White lines or bands or ribbing appear across the page.
- 32How do I turn off/on the Toner Save Mode?
- 33Color around the edge of printing is incorrect.
- 34Vertical colored streaks or bands appear on the page.
- 35I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 36Scan from the Brother iPrint&Scan application using Windows Phone.
- 37Delete print jobs from the print queue.
- 38The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 41Which E-mail packages are compatible with ControlCenter3?
- 42Can I transfer faxes to the PC when my machine has a mechanical problem?
- 43When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 44What is Distinctive Ring and how do I program it?
- 45Can I use non-Brother or third party supplies with the Brother machine?
- 46Replace the drum unit.
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48I'm using Macintosh. What is the PreScan option used for?
- 49Verify if the Brother machine has a dial tone
- 50When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.