FAQs & Troubleshooting
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337 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The printer status is Offline or Paused.
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Printouts have wrinkles.
- 11Replace the drum unit.
- 12I want to print using CUPS while keeping SELinux enabled. (Linux)
- 13The error message "Print Unable 72" appears on the LCD. What should I do?
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19Tips for copy/scanning and preventing document jams
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Scan and save a document in PDF format (Scan to File)
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Printouts have toner scatter or toner stain.
- 24Colors are light or unclear on the whole page.
- 25Color around the edge of printing is incorrect.
- 26Where is the full User's Guide? I can't find enough information in the paper manual.
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28The driver installation finished successfully but I cannot print. (Linux)
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 31How to identify your Operating System (OS).
- 32The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 33Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 34Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 35Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37Can I set my Brother machine to forward the faxes I receive to another location?
- 38Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 39Is my Brother machine compatible with Windows Vista?
- 40How do I check if the machine has faxes in its memory when it has a mechanical problem?
- 41How do I install the Optional Tray Unit?
- 42What is the BRAdmin Professional software used for?
- 43Replace the toner cartridge
- 44I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 47Important points for specifying the scan area (Linux)
- 48A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 49Adjust color settings by using the custom setting in the printer driver
- 50I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?