FAQs & Troubleshooting
![]() |
Popular |
286 Results
- 1I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 2Printouts have toner specks.
- 3What driver package format is supported by my Linux distribution?
- 4I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 5White spots appear.
- 6Toner smears when rubbed.
- 7Dirty spots are printed.
- 8Why do paper jams occur when feeding envelopes?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11Pre-Required Procedures (Linux)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15Color around the edge of printing is incorrect.
- 16Nothing is printed on the page or some colors are missing.
- 17Download a file from the "Downloads" section and save it to Windows 8 computer.
- 18How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 19Printouts have wrinkles or creases.
- 20Why doesn't the machine answer when receiving a call?
- 21"Paper Jam C" error appears on the LCD. What should I do?
- 22"Paper Jam B" error appears on the LCD. What should I do?
- 23I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25How to identify your Operating System (OS).
- 26Scan multiple pages into one file instead of each scan being saved as a separate file.
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 29I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 30White lines or bands or ribbing appear across the page.
- 31Can I print from DOS applications?
- 32"JAM A1" / "JAM A2" error appears on the LCD. What should I do?
- 33What can happen if the wrong paper is used in your machine.
- 34When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 36Scan a document from a Windows XP application
- 37Can I print a report that will show a listing of faxes I sent and received?
- 38Cannot print after a Windows 10 update (June 2020)
- 39When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42The paper is skewed when it's printed.
- 43I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46How do I reset the printer settings to the default settings?
- 47How do I know which receive mode to select?
- 48How can I re-install the drivers?
- 49Can I confirm that the FAX was sent correctly?
- 50The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)