FAQs & Troubleshooting
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307 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Easy Scan to E-mail
- 7Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Configure and use the Scan to Network feature (For Windows)
- 10Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Color misregistration
- 14Document Jam
- 15Jam Inside
- 16Replace Drum
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Can I print from or scan to Android™ Smartphone?
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Print on envelopes, labels or thick paper from the Manual feed slot
- 21When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 22Adjust color settings by using the custom setting in the printer driver
- 23Replace WT (waste toner) Box
- 24White streaks or bands down the page
- 25Replace Fuser
- 26Scan a document and save the scanned image to a folder on a local or network hard disk (For Windows)
- 27Configure and use the Scan to E-mail Server feature.
- 28Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 29Registration or Registration failed.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Reset the network settings to the factory default.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33Ghost
- 34I cannot print using my Brother machine on a wireless network (Mac)
- 35Important points you need to confirm before configuring your Brother machine for a wireless network.
- 36I keep getting the error message "Authenticate Err (Authentication error)".
- 37Cover is Open
- 38Drum Error (Drum!)
- 39Add your Brother machine with AirPrint (macOS)
- 40A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 41I still receive the error message "Replace DrumX" or "Drum End SoonX" after I replace the drum unit with a new one.
- 42The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 43How do I know which receive mode to select?
- 44No Belt Unit
- 45Print both sides of paper or a booklet automatically
- 46No Waste Toner
- 47I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 48The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 49The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 50Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?