FAQs & Troubleshooting
![]() |
Popular |
186 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Pre-Required Procedures (Linux)
- 4I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5Functions supported in the Windows 7 built-in drivers
- 6What is Distinctive Ring and how do I program it?
- 7What driver package format is supported by my Linux distribution?
- 8I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 9Can I reduce the size of a received fax on this machine?
- 10When trying to print from Mac OS® X the print queue is stopped.
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Does NC-2200w work with Windows Vista?
- 13I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16I'm using Macintosh®. What are the settings in the Scanner window used for?
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18The downloaded driver's name is different from my machine's name. (Linux)
- 19I want to print using CUPS while keeping SELinux enabled. (Linux)
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21What is the Network Shared printing?
- 22I cannot print with Windows Vista 64bit.
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 25How can I clear the "PAPER JAM" error message?
- 26I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 27Where can I find the serial number for my unit?
- 28I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 31How can I configure Windows® XP to send faxes?
- 32I'm using Windows 95/ 98/ 98SE/ Me/ 2000/ XP. How can I uninstall the drivers?
- 33I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 34All print jobs are aborted and nothing is printed. (Linux)
- 35When printing with monochrome laser printer, the print position shifts. (Linux)
- 36I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 37How do I program the date and time?
- 38I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 39Cannot print after a Windows 10 update (June 2020)
- 40Command List of brscan. (Linux)
- 41I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 42Delete print jobs from the print queue.
- 43The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 44I cannot print from my computer via USB.
- 45The printer status is Offline or Paused.
- 46The paper is skewed when it's printed.
- 47Why doesn't my Brother machine have a dial tone?
- 48When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 49I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 50What is a "Generic PCL Driver"?