FAQs & Troubleshooting
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173 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4Does NC-2200w work with Windows Vista?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 11What is a "Generic PCL Driver"?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13Windows 10 Support Information
- 14Delete print jobs from the print queue.
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Change the printer driver settings (Windows/macOS)
- 18I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19I cannot print with Windows Vista 64bit.
- 20Scan a document using "Scanner and Camera Wizard" in Windows XP
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 24What driver package format is supported by my Linux distribution?
- 25The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 26I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 27I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 28I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 29Check the IP addresses of your PC and the Brother machine
- 30The machine does not print anything.
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 33Cannot print after a Windows 10 update (June 2020)
- 34Firewall port requirements of the Scan Key Tool (Linux)
- 35Open the Control Panel (For Windows)
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37How to identify your Operating System (OS).
- 38The printer status is Offline or Paused.
- 39Functions supported in the Windows 7 built-in drivers
- 40The paper is skewed when it's printed.
- 41I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 42When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 43I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 44Scan an image and insert it in a Windows XP application
- 45Scan a document in Windows 8 and Windows 10.
- 46Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48How can I clear the "PAPER JAM" error message?
- 49The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 50Uninstall the drivers. (Mac OS X 10.6 - macOS 12)