FAQs & Troubleshooting
Popular |
173 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3Does NC-2200w work with Windows Vista?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6Delete print jobs from the print queue.
- 7Change the printer driver settings (Windows/macOS)
- 8Cannot print after a Windows 10 update (June 2020)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11Functions supported in the Windows 7 built-in drivers
- 12What is a "Generic PCL Driver"?
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 14I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 15Scan a document using "Scanner and Camera Wizard" in Windows XP
- 16Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 17I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 18Windows 10 Support Information
- 19I cannot print from my computer via USB.
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21The paper is skewed when it's printed.
- 22I cannot print with Windows Vista 64bit.
- 23When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 24When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 25The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 26How can I re-install the drivers?
- 27Can I use non-Brother or third party supplies with the Brother machine?
- 28What does "MACHINE ERROR XX" mean?
- 29I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 30When Adobe® Acrobat® 5.0 and PaperPort® are installed on the same Windows 2000 system, launching PaperPort® produces one of these errors: - Paprport.exe has generated errors and will be closed by Windows. - Paperport.exe Application Error. The instruction at "0x6063a39c" referenced memory at "x025583e3" The memory could not be "read".
- 31Pre-Required Procedures (Linux)
- 32Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 33I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 34My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 35I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 36How do I print a network configuration page?
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39Firewall port requirements of the Scan Key Tool (Linux)
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41The printer status is Offline or Paused.
- 42Check the IP addresses of your PC and the Brother machine
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 45When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 46I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 47Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49How do I clean the Scanner to improve the copy or fax quality?
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.